COVID-19 PROTOCOL

Clients will only be permitted to enter the salon for drop off and pick up (unless, on the rare occasion, we feel it may be best for the owner to stay).  Masks are mandatory.

Please remove everything from your cat’s carrier and place a clean towel in the carrier for your cat’s comfort. Remove any collars or clothing from your cat.

If you have travelled recently or have been in contact with anyone who has recently exhibited symptoms of, or has been diagnosed with COVID-19, or if you are experiencing any of the symptoms associated with COVID-19, please call to reschedule your cat’s appointment (late cancellation fees will be waived in this event).

 

APPOINTMENT NO-SHOW & LATE CANCELLATION/RESCHEDULE

24 hours notice is respectfully requested otherwise a no-show or late cancellation fee (50% of the service that was booked) may be applied and must be paid before rescheduling another grooming appointment.

 

FLEAS & OTHER PARASITES

If there is any chance your cat may have parasites, please ensure your cats are treated (with a veterinarian-recommended product) before their appointment.

** If fleas are found during grooming, the groom will stop and you will need to pay for the services already done and reschedule after the cat has been treated.     

Whisker Tales strives to operate a flea-free grooming studio to minimize the risk of fleas to other clients’ cats as well as our own** 

 

CAT CARRIER

All cats must be brought in a carrier.  We must be able to secure your cat if the groom is complete before pickup.    The carrier should be CLEAN enough to put your freshly groomed cat into.

 

PAYMENT

Payment is due upon completion of groom.  During the current pandemic, payment can be made on-line with credit card, debit or by e-transfer.  You will receive an invoice via email.  Cash is still accepted; however, contactless payment is encouraged during this time.