Policies

 

APPOINTMENT NO-SHOW & LATE CANCELLATION/RESCHEDULE

24 hours notice is respectfully requested otherwise a no-show or late cancellation fee (50% of the service that was booked) may be applied and must be paid before rescheduling another grooming appointment.

CAT CARRIER

All cats must be brought in a carrier.  We must be able to secure your cat if the groom is completed before you pick him/her up.    The carrier should be CLEAN enough to put your freshly groomed cat into ~ if it is not, a cleaning fee will be applied.

FLEAS & OTHER PARASITES

If there is any chance your cat may have parasites, please treat your pets before scheduling an appointment.  Whisker Tales does not offer flea shampoo appointments.  * If fleas are found during the groom, a flea bath will be given and a surcharge added for shampoo and salon cleanup.   If you do not agree, we cannot continue with the groom as this will pose a risk of fleas to other clients’ cats.  A fee may also be applied to sanitize equipment and/or salon.

Whisker Tales | Cat Grooming | Victoria, BC