24 hours notice is respectfully requested otherwise a no-show or late cancellation fee (50% of the service that was booked) may be applied and must be paid before rescheduling another grooming appointment.



If there is any chance your cat may have parasites, please ensure your cats are treated (with a veterinarian-recommended product) before their appointment.

** If fleas are found during grooming, the groom will stop and you will need to pay for the services already done, and reschedule after the cat has been treated with a veterinarian-recommended flea product**    No exceptions.

Whisker Tales strives to operate a flea-free grooming studio to minimize the risk of fleas to other clients’ cats** 



All cats must be brought in a carrier.  We must be able to secure your cat if the groom is completed before you pick him/her up.    The carrier should be CLEAN enough to put your freshly groomed cat into ~ if it is not, a cleaning fee may be applied.



Payment is due upon completion of groom.  During the current pandemic, payment can be made on-line with credit card or by e-transfer.  You will receive an invoice via email.  Cash is still accepted; however, contactless payment is encouraged during this time.