Policies

 

APPOINTMENT NO-SHOW & LATE CANCELLATION/RESCHEDULE

24 hours notice is respectfully requested otherwise a no-show or late cancellation fee (50% of the service that was booked) may be applied and must be paid before rescheduling another grooming appointment.

 

FLEAS & OTHER PARASITES

If there is any chance your cat may have parasites, please ensure your cats are treated (with a veterinarian-recommended product) before their appointment.

** If fleas are found during grooming, the groom will stop and you will need to pay for the services already done, and reschedule after the cat has been treated with a veterinarian-recommended flea product**    No exceptions.

Whisker Tales strives to operate a flea-free grooming studio to minimize the risk of fleas to other clients’ cats** 

 

CAT CARRIER

All cats must be brought in a carrier.  We must be able to secure your cat if the groom is completed before you pick him/her up.    The carrier should be CLEAN enough to put your freshly groomed cat into ~ if it is not, a cleaning fee may be applied.

 

PAYMENT

Payment is due upon completion of groom.  During the current pandemic, payment can be made on-line with credit card or by e-transfer.  You will receive an invoice via email.  Cash is still accepted; however, contactless payment is encouraged during this time.